EconoPlace acts as a technology platform connecting buyers with independent sellers (corner stores, markets, distribution centers, etc.). Purchase transactions are made directly between you, the buyer, and the seller.
Consequently, managing returns and refunds is the responsibility of the seller, not EconoPlace. This policy aims to guide you on the procedures to follow.
For any refund, return, or exchange request, you must contact the seller who processed your order directly. The seller's contact information can be found in your order confirmation.
Please include the following in your communication:
The order number.
The date of the purchase.
A detailed description of the issue (defective product, missing item, wrong size, etc.).
Photos or videos if the problem is visible.
Each seller on EconoPlace is required to comply with the Québec Consumer Protection Act. Return and refund policies may vary from one seller to another, so it is recommended to review them before making a purchase.
Sellers are obligated to:
Handle return and refund requests in a timely and professional manner.
Ensure that refunds are issued within a reasonable timeframe, in accordance with their own policy and the law.
If you are unable to resolve an issue directly with the seller, you can contact EconoPlace's support team at [your support email address].
We commit to acting as a mediator to facilitate communication and find a solution, but the final decision regarding the refund remains the seller's responsibility. EconoPlace does not issue refunds on its own behalf, as the transaction funds do not belong to us.
